Refund Policy

Last Updated: 14/04/2026

At The Finds Hub, we aim to provide a high-quality learning experience for every child. This Refund Policy explains how cancellations and refunds are handled.

1. Payments

All payments must be made in advance to secure your child’s place
Payments are typically made on a monthly basis
Once a payment is made, your child’s space is reserved

2. Refunds

Payments are non-refundable once the programme has started
This is because your child’s place is reserved and limited spaces are offered
However, if a parent/guardian has paid for multiple months in advance, a pro-rata refund may be issued for any full months not yet started, provided notice is given before the next month begins.

3. Missed Sessions

If your child misses a session, it is non-refundable
We are unable to offer refunds for missed classes

4. Cancellations by Parent/Guardian

You may cancel future participation at any time
However, no refunds will be issued for the current billing period
If full payment has been made upfront, any unused full months may be refunded, but the current month in progress is non-refundable.

5. Cancellations by The Finds Hub

If we need to cancel a session:

We will aim to reschedule the session, or
Provide a suitable alternative

If we are unable to deliver the service, a partial or full refund may be offered

6. Exceptional Circumstances

We understand that unexpected situations may arise.

Refunds may be considered in exceptional circumstances, at our discretion.

7. 1:1 Coaching Sessions (if applicable)

Cancellations must be made with at least 24 hours’ notice
Late cancellations or missed sessions are non-refundable

8. Trial Sessions (if you offer them)

Trial sessions are non-refundable once booked and attended

9. Upfront Payments

Where a parent/guardian chooses to pay for multiple months in advance:

The current month is non-refundable once started
Any future full months not yet started may be refunded upon request
Refunds will not apply to partially completed months

Our goal is to ensure every child receives consistent, high-quality learning, which is why spaces are limited and reserved in advance.